Privacy Policy
Last updated: June 5, 2025
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our website at domain.info and any related services, features, or content we offer (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enroll in a workshop or learning program, complete exercises or assignments, contact us, or otherwise interact with the Service. This may include:
- Your full name and email address
- A password and account credentials
- Billing and payment details processed through our payment providers
- Communications you send to us, including support requests and feedback
- Any content you submit, upload, or share within the platform
1.2 Information Collected Automatically
When you use the Service, certain technical information is collected automatically, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms used to find the Service
- Session duration and interaction events within the platform
1.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to maintain session state, remember your preferences, analyse usage patterns, and deliver relevant content. You may control cookie behaviour through your browser settings; however, disabling certain cookies may limit your access to parts of the Service.
1.4 Information From Third Parties
We may receive information about you from third-party services such as payment processors, identity verification providers, and analytics platforms when you connect those services to your account or when they share data with us in accordance with their own privacy practices.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide access to the Service
- Process enrolments, payments, and related transactions
- Deliver course content, track your learning progress, and issue completion records
- Respond to your questions, support requests, and feedback
- Send transactional messages such as registration confirmations and receipts
- Send informational or promotional communications where you have given consent or where permitted by applicable law
- Monitor, analyse, and improve the performance and functionality of the Service
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
3. Legal Bases for Processing
We process your personal information on the following bases depending on the nature of the processing activity:
- Contract performance: processing necessary to provide the Service you have requested or enrolled in
- Legitimate interests: processing that serves our reasonable business interests, such as improving the Service and preventing fraud, provided those interests are not overridden by your rights
- Consent: processing for marketing communications or optional features where you have given explicit consent
- Legal obligation: processing required to comply with applicable laws and regulations
4. How We Share Your Information
4.1 Service Providers
We share information with third-party vendors and service providers who assist us in operating the Service, including hosting providers, payment processors, email delivery services, analytics providers, and customer support tools. These parties are contractually required to use your information only to perform services on our behalf and to maintain appropriate security standards.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that doing so is necessary to comply with a legal obligation, protect the rights or safety of Domain, our users, or the public, or respond to lawful requests from public authorities.
4.4 With Your Consent
We may share your information for any other purpose with your explicit prior consent.
4.5 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, researchers, or the public for educational or analytical purposes.
5. Data Retention
We retain your personal information for as long as your account remains active, as necessary to provide the Service, or as required to comply with legal obligations. When information is no longer needed, we delete or anonymise it in accordance with our internal data retention schedules. You may request deletion of your account and associated data as described in Section 7.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, access controls, and regular security assessments. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Your Rights and Choices
Depending on where you are located and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain legal exceptions
- Object to or request restriction of certain processing activities
- Request a portable copy of your information in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
- Opt out of marketing communications by following the unsubscribe instructions in any email we send or by contacting us directly
To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request.
8. Cookies and Tracking Preferences
You may manage your cookie preferences through your browser's built-in settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Opting out of analytics cookies does not affect the functional operation of the Service for core features. For questions about specific tracking technologies we use, contact us at [email protected].
9. Children's Privacy
The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from anyone under that age. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information promptly.
10. Third-Party Links
The Service may contain links to external websites and services that are not operated by us. This Privacy Policy applies solely to Domain's Service. We have no control over and accept no responsibility for the privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice within the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following:
- Email: [email protected]
- Phone: +1 867 873 3223
- Post: Domain, 619 Allen St, Hearst, ON P0L 1N0, Canada